Our Story
Zapptax was born out of a frustration shared by many international travelers: the complexity and financial loss tied to getting VAT refunds when shopping in Europe.
Founded in 2017 by a team of French and Belgian entrepreneurs, Zapptax developed a fully digital solution that enables non-EU residents to claim VAT refunds in a simple, fast, and transparent way.
Since its launch in 2018 as the first digital tax-free operator, Zapptax has helped travelers from over 100 countries recover tens of millions of euros on their purchases.
Today, Zapptax stands as an innovative alternative to traditional tax-free operators, with one clear mission: to give travelers back what’s rightfully theirs - the VAT on their purchases - and to transform the industry by putting both travelers and retailers at the heart of the system.
Jean-Marie Wodon & Thomas Roussarie
Co-founders of Zapptax
Founded in 2017 by a team of French and Belgian entrepreneurs, Zapptax developed a fully digital solution that enables non-EU residents to claim VAT refunds in a simple, fast, and transparent way.
Since its launch in 2018 as the first digital tax-free operator, Zapptax has helped travelers from over 100 countries recover tens of millions of euros on their purchases.
Today, Zapptax stands as an innovative alternative to traditional tax-free operators, with one clear mission: to give travelers back what’s rightfully theirs - the VAT on their purchases - and to transform the industry by putting both travelers and retailers at the heart of the system.
Jean-Marie Wodon & Thomas Roussarie
Co-founders of Zapptax
Our mission is twofold
For travelers: simplify VAT refunds, free the shopping experience
For retailers: less paperwork, more freedom and time
What Drives Us
Join Us
We’re always looking for new talent to strenghten our team!Think we’re a good match? Don’t wait — get in touch!
Join Us
We’re always looking for new talent to strenghten our team!Think we’re a good match? Don’t wait — get in touch!
Our Commitments
A registered tax-free operator in Europe
Our VAT refund service fully complies with both EU and national regulations. Zapptax is officially registered as an authorized tax-free operator by the tax and customs authorities in France, Belgium, and Spain.
Data security and privacy
We apply the strictest standards in data protection and cybersecurity. Our servers are hosted in Europe and we operate in full compliance with European regulations (GDPR, KYC, AML).
Secure and transparent refunds
No hidden fees: we clearly display our foreign exchange rates and let users choose their refund method. We never ask for sensitive information such as credit card CVC codes or any passwords tied to your financial data.
A reliable and guaranteed service
Since 2017, we’ve refunded every validated tax-free form submitted to us — no exceptions. That’s our commitment to a secure, efficient, and no surprises service.
A registered tax-free operator in Europe
Our VAT refund service fully complies with both EU and national regulations. Zapptax is officially registered as an authorized tax-free operator by the tax and customs authorities in France, Belgium, and Spain.
Data security and privacy
We apply the strictest standards in data protection and cybersecurity. Our servers are hosted in Europe and we operate in full compliance with European regulations (GDPR, KYC, AML).
Secure and transparent refunds
No hidden fees: we clearly display our foreign exchange rates and let users choose their refund method. We never ask for sensitive information such as credit card CVC codes or any passwords tied to your financial data.
A reliable and guaranteed service
Since 2017, we’ve refunded every validated tax-free form submitted to us — no exceptions. That’s our commitment to a secure, efficient, and no surprises service.
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