Zapptax Retail gives you a smooth, flexible, and accessible way to offer tax-free shopping — no matter your industry or store size.
Let’s simplify VAT refunds together and build loyalty with your most demanding international shoppers.
Shop smart. Save more.
With Zapptax, tax-free shopping is effortless. Making your shopping therapy all pleasure, no hassle.
150.000
satisfied travelers
Shop smart. Save more.
With Zapptax, tax-free shopping is effortless. Making your shopping therapy all pleasure, no hassle.
Say goodbye to paperwork and complicated setups. With digital VAT refunds, there’s no integration, no forms, ans no accounting headaches.
A smooth, stress-free solution — for both you and your customers.
VAT refunds made easy, without lifting a finger. Your customer enters their info in the Zapptax app, and we handle the rest.
Just issue an invoice to Zapptax. That’s it.
Say goodbye to paperwork and complicated setups. With digital VAT refunds, there’s no integration, no forms, ans no accounting headaches.
A smooth, stress-free solution — for both you and your customers.
VAT refunds made easy, without lifting a finger. Your customer enters their info in the Zapptax app, and we handle the rest.
Just issue an invoice to Zapptax. That’s it.
Tax-free shopping is a powerful way to win over international shoppers and drive more sales.
Your customers save on VAT — and naturally buy more.
Tax-free shopping is a powerful way to win over international shoppers and drive more sales.
Your customers save on VAT — and naturally buy more.
With a clientele of spirits enthusiasts all over the world, we need efficient, tailored solutions for both our Paris boutique and our e-commerce site. Zapptax provides that flexibility by simplifying tax-free shopping for our international customers and streamlining our administrative processes. It’s a smooth, well-designed service for both retail and online sales, allowing us to fully focus on our mission: offering the finest spirits to collectors and connoisseurs around the globe.
We recommend our customers to use Zapptax to simplify the VAT refund process for their orders. With this solution, they benefit from a fast and streamlined VAT refund. On our side, it saves us time and allows our teams to focus on enhancing the customer relationship.
We spend years developing technical and durable clothing, so we’re not about to waste time on a complicated VAT refund process. Zapptax is exactly the solution we needed: a simple interface and a seamless experience, both online and in-store. It’s a real time-saver — for us and for our customers.
What is tax-free shopping?
Tax-free shopping allows retailers in the European Union (EU) to offer their international customers the possibility to get back the VAT paid on their purchases.
This service is a real driver for customer acquisition and growth, helping attract more travelers and boost sales.
Who is eligible? Only customers residing outside the EU, such as international travelers, French expatriates living abroad, etc. are eligible for tax-free shopping.
How does Zapptax work?
With Zapptax, tax-free shopping happens in just 3 simple steps:
Your customer downloads the Zapptax app for free, signs up, and enters their travel dates.
At the time of purchase, you issue a standard VAT invoice in the name of Zapptax.Your customer takes a photo of the invoice and uploads it directly via the app.
Billing addresses to use on the invoice:
Once shopping is complete, your customer generates their tax-free form in the app.Before leaving the EU, they validate their tax-free-form:
Everything is managed in the app - no need to print anything.
Minimum purchase thresholds for VAT refund:
Once Customs validation is confirmed, Zapptax refunds the VAT directly to the payment method chosen by the customer (bank transfer, credit card, PayPal, etc.).
Are there any service fees for the retailer?
No.
The Zapptax tax-free service is completely free of charge for retailers.
Processing fees are deducted from the VAT amount refunded by Zapptax to your customer.
What proof of purchase should I provide to my customers?
You must provide a standard VAT invoice issued in the name of Zapptax, including:
Other types of proof of purchase may also be accepted, as long as Zapptax is clearly mentioned:
Can my customer get a VAT refund on my e-commerce store?
Yes, absolutely.
If your customer resides outside the EU, they can place an order on your website - even before arriving in Europe - and have their purchases delivered to France, Belgium, or Spain, either to a friend’s address, their hotel, a pickup point ... and even to your store.
When they arrive in Europe, they can collect the items and carry them in their personal luggage to qualify for a VAT refund with Zapptax.
From customer experience strategies to optimization tips for retailers, Zapptax helps you navigate the trends shaping the industry. Explore these insights on our blog.
