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Tax-free shopping allows retailers in the European Union (EU) to offer their international customers the possibility to get back the VAT paid on their purchases.

This service is a real driver for customer acquisition and growth, helping attract more travelers and boost sales.

Who is eligible?Only customers residing outside the EU, such as international travelers, French expatriates living abroad, etc. are eligible for tax-free shopping.

With Zapptax, tax-free shopping happens in just 3 simple steps:

1. Download & register: Your customer downloads the Zapptax app for free, signs up, and enters their travel dates.

2. Upload invoices: At the time of purchase, you issue a standard VAT invoice in the name of Zapptax.Your customer takes a photo of the invoice and uploads it directly via the app.

Billing addresses to use on the invoice:

• France: Zapptax, 23 rue Jean-Jacques Rousseau, 75001 PARIS
• Belgium: Zapptax, Rue du Boulet 42, 1000 BRUSSELS – VAT: 0670 776 774
• Spain: Zapptax, Bravo Murillo 52 1-3, 28003 MADRID – VAT: N0173919B

No.

The Zapptax tax-free service is completely free of charge for retailers.

Processing fees are deducted from the VAT amount refunded by Zapptax to your customer.

You must provide a standard VAT invoice issued in the name of Zapptax, including:

If your customer resides outside the EU, they can place an order on your website - even before arriving in Europe - and have their purchases delivered to France, Belgium, or Spain, either to a friend’s address, their hotel, a pickup point ... and even to your store.

When they arrive in Europe, they can collect the items and carry them in their personal luggage to qualify for a VAT refund with Zapptax.