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Zapptax billing address in France, Belgium and Spain

How to use Zapptax, step by step

Which goods can be tax-refunded?

Can I use Zapptax for online purchases?

Do I need to ask for a tax-free document (form) in store?

How long does it take to verify my invoices?

What is the refund rate?

How soon will I be refunded?

Am I eligible for a tax refund?

What are the minimum and maximum amounts to spend?

Referral: How does it work?

How to verify my profile?

How to obtain a Zapptax invoice for an in-store purchase? Standard procedure

Tips and tricks

Spanish invoices: some specificities

How to obtain a Zapptax invoice for an online purchase?

How to send us the PDF documents of your online purchases?

Should I also send the order confirmation of an online purchase?

When should I add my invoice to the app?

When should I add a proof of payment?

Does the Zapptax invoice impact my guarantee?

For which items should I provide the serial number?

What information must be included on the invoices?

Examples of compliant invoices

How to use a customer or loyalty account to obtain a regular invoice or a till receipt with printed details?

When and how to request your tax-free form?

When will I receive my tax-free forms?

I no longer need to print my tax-free forms except in certain cases. Which ones?

What do I need to prepare?

Where and how should I validate my tax-free forms?

What should I do after the validation of my forms?

I have a connecting flight. Where should I get my form validated?

I am travelling by Eurostar or via the Eurotunnel. Where should I get my form validated?

I am leaving the European Union by train, in a road vehicle (car, truck, bus) or by ship. Where should I validate my form?

I am leaving the European Union by crossing the Franco-Swiss border by car or train. Where should I validate my form?

I am leaving the European Union from Geneva-Cointrin or Basel-Mulhouse airport. Where should I validate my form?

Where can I find a list of customs offices and an indication of the presence of electronic validation kiosks?

Can I use the purchased goods before leaving?

What are the main reasons for refusal of validation by customs?

I was unable to validate my forms when I left. What can I do?

Does the country, region or territory where I reside make me eligible for a tax refund?

Can I use Zapptax from my computer or tablet?

How to contact Zapptax?

How to add and apply a promo code?

How to create your profile?

How to add an invoice?

How to generate your tax-free form?

How to create a trip?

How to share your referral code?