FAQ

REQUESTING ZAPPTAX INVOICES

How to obtain a ZappTax invoice in stores

1

How to request a Zapptax invoice in store? Standard procedure

2

Tips and tricks

3

Spanish invoices: some peculiarities

ONLINE PURCHASES

Get your tax refund for online purchases

4

How to get a Zapptax invoice for online purchases?

5

How can I upload PDF documents when I purchase online?

6

Do I also need to upload the order confirmation for an online purchase?

ZAPPTAX INVOICE

Upload, Proof of payment, Warranty, Mentions, Serial number, Examples

7

When to upload an invoice on the app?

8

When do I need to add a proof of payment?

9

Does a Zapptax invoice impact my product warranty?

10

For which goods do I need to provide a serial number?

11

What information must appear on the invoice?

12

Examples of compliant invoices

13

How to use a customer or loyalty account to get a standard invoice or a ticket with a printed mention?

TAX-FREE FORM

Request and validate tax-free forms

14

When and how should I request my tax-free forms?

15

When will I receive my tax-free forms?

16

I must no longer print my tax-free forms except in certain situations. Which ones?

AT THE AIRPORT OR BORDER

EU airports, borders and point of exit

17

What should I prepare?

18

Where and how do I validate my tax-free forms?

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What do I need to do after validating my tax-free forms?

20

I have a layover flight. Where do I have to get my tax-free forms validated?

21

I travel by Eurostar or via the Eurotunnel. Where should I have my tax-free forms validated?

22

I leave the European Union by train, by road (car, truck, bus) or by boat. Where do I validate my tax-free forms?

23

I leave the European Union by car or train crossing the French-Swiss border. Where do I validate my tax-free forms?

24

I leave the European Union from Geneva-Cointrin or Basel-Mulhouse airport. Where do I validate my tax-free forms?

25

Where can I find a list of customs desks and a list of exit points equipped with electronic validation kiosks?

OTHER

Useful information

26

Can I use the purchased goods before I leave?

27

What are the main reasons for customs to refuse to validate tax-free forms?

28

I was unable to validate my tax-free forms when I left. What can I do?

29

Does the country, region or territory where I reside makes me eligible to tax-free shopping?

30

Can I use Zapptax from my computer or tablet?

31

How to contact Zapptax

32

How to add and apply a promo code?

TUTORIALS

ZappTax Tutorial series (How to?)

33

How to create a profile?

34

How to upload your invoices?

35

How to request a tax-free form?

36

How to create a trip?

37

How to share your referral code?

MOST FREQUENT QUESTIONS

Questions we are most often asked

38

Zapptax billing address in France, Belgium and Spain

39

How to use Zapptax, step-by-step

40

Which goods are eligible?

41

Can I use Zapptax for online purchases?

42

Do I need to ask for a tax-free form in store?

43

How long does it take to validate my invoices?

44

What is the refund rate?

45

When will I receive my refund?

46

Am I eligible for a refund?

47

What are the minimum and maximum amount that I need to spend?

48

Referral: How does it work?

49

How to verify my profile