FAQ

MOST FREQUENT

Per country:
France
ZappTax
23, rue JJ Rousseau
75001 PARIS

VAT not required
ZappTax company registration number sometimes requested
SIRET: 830.041.844 00010
Belgium
ZappTax
Rue du Boulet, 42
1000 BRUSSELS

VAT 0670 776 774 (required)
Spain
ZappTax
Calle C. Bordiu, 35 1A 108
28003 MADRID

VAT N0173919B (required)
United Kingdom
ZappTax
Old Station Road
LOUGHTON IG10 4PL

VAT not required
In the UK, for purchases < GBP 250, a simple "receipt with VAT details" is enough !
Check our guidelines on how to request an invoice and how to upload them on the app.
1. Add invoices
- Request ZappTax invoices when you buy
- Take photos of your invoices (make sure the four edges are visible !)
- Do not request tax forms in store
2. Get your form stamped or scanned
- We email you your tax form
- Print it before going to the airport/border
- At the airport/border, get the form stamped or scanned before checking-in
3. Receive your refund
- Take photo of your stamped form (not needed if you got your form scanned)
- Get your refund within 24 hours
Check country specific sections below for specific guidelines for each country (FR / BE / SP / UK)
- Yes 👍
- Request a ZappTax invoice
Input ZappTax invoice address in the “invoicing address” field when you order (we cannot process "order confirmations" or invoices addressed to your own name)
- The e-merchant must be VAT registered in the country where the goods are delivered
Example 1: delivery in France of a purchase made on a French website -> no problem

Example 2: delivery in France of a purchase mad on a UK website -> the UK e-merchant must be VAT registered in France. This is the case for most e-merchants.
- No, you should not ⚠️
- If you do, we cannot process your documents
- Just ask for a ‘domestic invoice’ (with VAT) by showing ZappTax invoice address (don’t even mention it’s for tax-free, it might confuse store staff who would automatically start editing you their own tax form)
- Usually max 2 hours ⏱
- Sometimes a bit longer when it’s busy
- No worries, we keep you date of departure in sight and will verify your invoices in time
- On average 85% of VAT 👍 (example: you buy for € 1.200 VAT included -> 20% VAT rate means € 200 VAT -> you get € 170)
- On average 15% more than what you are usually being refunded
- Chat with us if you want to know your exact refund for a purchase
- Usually within 24 hours ⏱
- Sometimes a bit longer when it’s busy
- Your refund is guaranteed if you get your form scanned (or when you upload a photo of your stamped form)
- Yes 👍, if you are a resident outside of the European Union (EU)
- If your passport is from a non-EU country, no need to show any other document (unless requested by us or by Customs)
- If your passport is from an EU country, you need to show other evidence that you reside outside of the EU (for French citizens, you must show your consulate card)
- We "consolidate" all your purchases in one country to see if you reach the minimum amount
- Minimum per country:

Country Minimum
France € 175
Belgium € 50
Spain no minimum
United-Kingdom no minimum

- Example in France:

If you buy € 125 in one store and the next day € 75 in another store -> total is € 200 -> you can use ZappTax !
- Countries
France, Spain, United Kingdom and Belgium (we are working on adding more countries)
- Stores
Any store, provided you get a ZappTax invoice
- Online
Yes, provided you get a ZappTax invoice

REQUESTING ZAPPTAX INVOICES

Per country:
France
ZappTax
23, rue JJ Rousseau
75001 PARIS

VAT not required
ZappTax company registration number sometimes requested
SIRET: 830.041.844 00010
Belgium
ZappTax
Rue du Boulet, 42
1000 BRUSSELS

VAT 0670 776 774 (required)
Spain
ZappTax
Calle C. Bordiu, 35 1A 108
28003 MADRID

VAT N0173919B (required)
United Kingdom
ZappTax
Old Station Road
LOUGHTON IG10 4PL

VAT not required
In the UK, for purchases < GBP 250, a simple "receipt with VAT details" is enough !
Check our guidelines on how to request an invoice and how to upload them on the app.
- Request a ZappTax invoice in store right before paying for the goods.
- Most stores can edit invoices instantly (this function is integrated into their cash register software).
- Provide store staff with the required ZappTax invoice information for the relevant country (see ZappTax invoice address in France, Belgium, Spain and the UK).
- Stores have the legal obligation to provide an invoice when requested!
- When you order, Input ZappTax invoice address in the “invoicing address” field when you order
- The invoice is sent by the e-merchant to your email address or stored in your account at the e-merchant (this might not happen instantly)
- Print the invoice, take a picture and upload it on the app

Note:
If you cannot print your invoice (on your computer or smartphone):
Send it as an attachment (no forward) by chat or to [email protected] If you have no other option, take a snapshot of the invoice (on your phone) or take a picture of the invoice (through your computer screen)
In all cases, make sure
- All 4 edges of the invoice are clearly visible - The quality of the picture allows for processing (all information must be readable)
- We cannot accept "order confirmations" or invoices addressed to your own name
- Sometimes (it's rare), the invoice cannot be edited instantly in store (reasons can be multiple: staff qualified to edit invoice not available, store refusal, specific procedure to follow…).

- Ask store staff to annotate the purchase receipt by indicating where/how ZappTax can subsequently request an invoice (email address, phone number...).

Note: It is important that the store staff writes this down, not you!
- Take a picture of the annotated receipt.
- In most cases we will be able to process your refund.
- Take a good quality picture of your invoice.
- All mentions must be clearly readable.
- All 4 edges of the invoice must be visible.
- One page = one picture.
- As soon as possible.
- Preferably the date of the purchase (especially during peak periods such as after Christmas and during the summer holiday).
You have received an "invoice" where only the ZappTax address needs to be filled out in a specific box?
Fill the box yourself manually.
You have received a simple "receipt" or "ticket"?
You cannot add the ZappTax info manually. Ask store staff to annotate the purchase receipt by indicating where/how ZappTax can subsequently request an invoice (email address, phone number...).
- Identification of the store (name and address)
- Date
- Invoice number
- Description of each line item
- VAT rate for each line item (important for stores selling products with different rates such as grocery stores, pharmacies, FNAC…)
- VAT rate and total amount (per VAT rate)
- Identification of the buyer (ZappTax)
Example 1 – MANGO – France


Example 2 – AMAZON – France


Example 3 – ZARA – France


Example 4 – UNDIZ – France


Example 5 – CASA YUSTAS – Spain


Example 6 – MINERALES NATURALES – Spain


Example 7 – LA TIENDA DEL ESPIA – Spain

TAX-FREE FORM

- Once you have taken pictures of all your invoices (you are finished shopping)
- The sooner the better (especially during busy periods such as after Christmas and during the summer holiday)
- At the latest 18 hours before departing (keep in mind that you need to print your form)
- Press the ‘Request tax-free form’ button once all your invoices have been validated
- If you are short in time (last minute shopping in the morning, flight in the evening), drop us a line in advance!
- We normally process your form within a couple of hours ⏱ of receiving your request.
- During peak periods, we may send you your form the day before your departure (even though you requested your form days in advance).
- If you have specific constraints regarding the timing of receiving your form, drop us a line.
- Send us a chat message and we will try to help you.
- In case you have no printer at hand, here are a couple of options:
- Hotel
- Printing facilities at airport
- We have different ideas on how to remove this pain point in the future!

AT THE AIRPORT OR BORDER

- Your passport
If you hold an EU passport, other evidence that you reside outside the EU (French citizens must show their consular card)
- All the goods listed on your form (better if unused and in their original packaging)
- Your tax-free form (please sign it when required)
- Your flight information (ticket, reservation…)
- Validation happens before checking in your luggage (in the departure hall)
- Type of validation:
- Electronic (France and Spain): find a self-serving kiosk (PABLO in France, DIVA in Spain) and present the bar code for scanning.
- Stamp: find a customs desk and present your documents to a customs officer.
- For hand luggage items, in some cases, you may be required (certain sensitive goods categories or high value items) or may prefer (shorter queue, personal or expensive items) to have your form stamped after security. Keep in mind in that case that you need to carry the goods with you through security. And make sure beforehand there is an open Customs desk after security.
- Electronic validation: nothing, we will be notified electronically.
- Stamp validation: take a picture of your stamped form and upload it onto the app (make sure you do this even if the agent stamping your form proposes to keep it and send it back to us!)

OTHER

- Most goods 👍, as long as they are exported in your personal luggage.
- Exceptions: firearms, endangered species, drug substance...
- In case of doubt, drop us a line in the app.
- Services (hotels, restaurant, taxis…) cannot be purchased tax-free.
- Preferably not ⚠️
- The goods are supposed to be unused and still in their original packaging.
- By chat 24/7 💬
- By mail at [email protected]
- By phone:
France: +33 (0)1 78 90 04 42
Spain: +34 910 607 358
United Kingdom: +44 207 04 82 473
Belgium: +32 (0)2 880 59 12