ZappTax
23, rue JJ Rousseau
75001 PARIS
VAT number: FR 35.830.041.844 (not required)Company registration number (SIRET): 830.041.844 00010 (sometimes requested)
ZappTax
Rue du Boulet, 42
1000 BRUSSELS
VAT number: 0670 776 774 (required)
ZappTax
Bravo Murillo, 52 1-3
28003 MADRID
VAT number: N0173919B (required)
- Request invoices billed to the name and address of ZappTax when you buy.- Complete your profile on the app (address of residence, passport upload, proof of residency if you hold an EU passport, refund method…).- Create your trip on the app, take pictures of your invoices and upload them on the app.These pictures must:- Be of good quality (text must be clear and readable)- Show the 4 edges clearly visible- Show no angle (document must appear “flat” and not sloping)- Note: do not request a tax-free form in store. Do not even mention you are requesting a ZappTax invoice for tax refund purposes -> it may confuse store staff who may automatically issue an in-store tax-free form.
- Before your departure (or sooner if you request it), we generate your tax refund documents (your “tax-free forms”) and make them available for you on the app (we will also send them to you by email).- No need to print your forms.Before checking in your luggage at the airport or when you are about to cross the border, scan your forms directly from your smartphone at a self-serving electronic kiosk or present them to a customs officer who will either validate them electronically with a gun or type the digits of the barcode on his computer.- Note: if you leave the European Union (EU) from a country which is different from the country where you purchased the goods (exemple: purchase in France but flight departing from Amsterdam with final check-in of your luggage in Amsterdam), print your forms and get them stamped by a customs officer at your last point of exit of the EU.
- Electronic validation -> you have nothing else to do -> we will refund you within 24 hours (except during peak-activity periods).- Form validated by stamp -> we will refund you as soon as a picture of your stamped form has been uploaded on the app.- Note: for forms validated by stamp for a value > 1.000 € -> we wish to retrieve the original paper version (besides a picture). To be sent back by postal mail at one of our above-mentioned addresses. We will refund you the postage cost.
Total combined purchases (VAT included) (€) |
Percentage of VAT refunded (%) |
Percentage refunded vs. total purchases VAT included (%) [VAT at 20%] |
---|---|---|
<250€ | 72,5% | 12,08% |
250€ - 500€ | 77,5% | 12,91% |
500€ - 1.250€ | 80% | 13,33% |
1.250€ - 2.500€ | 85% | 14,16% |
> 2.500€ | 90% | 14,99% |
Country | Minimum |
---|---|
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€ 100 |
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€ 125 |
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no minimum |
France,
Spain and
Belgium. We are working on adding more countries.
In any store, provided you get an invoice addressed to ZappTax.
No problem! Also provided you get an invoice addressed to ZappTax.
ZappTax
23, rue JJ Rousseau
75001 PARIS
VAT number: FR.35.830.041.844 (not required)Company registration number (SIRET): 830.041.844 00010 (sometimes requested)
ZappTax
Rue du Boulet, 42
1000 BRUSSELS
VAT number: 0670 776 774 (required)
ZappTax
Bravo Murillo, 52 1-3
28003 MADRID
VAT number: N0173919B (required)
Fill the box yourself manually.
- You cannot add the ZappTax invoice information manually.
- Do the following:
- Ask the merchant to stamp your receipt with the store stamp.
- Annotate lthe document in handwriting with:
- The words « Impossible/refusal to issue a ZappTax invoice».
- The words « Purchased on behalf of ZappTax ».
- Your first and last name.
- The day’s date.
- Your signature.
- Take a photo of the annotated receipt and download it.
- Also upload a proof of payment: a separate payment receipt or a screenshot of your bank account or credit card statement. If this statement is only available a few days or weeks after the purchase, you can send it to us later (this does not prevent the edition and validation of your tax-free forms).
- In most cases, we will be able to process your refund.
If you hold an EU passport, you should also have a document proving that you reside outside of the EU: consulate card, certificate of registration in the register of French citizens established outside of France, « settled status » or « presettled status » document for residents of the UK, green card or any other residence permit from a non-EU country.
- Electronic (France and Spain): directly from the screen of your smartphone, present the barcodes of your tax-free forms under the optical reader of a self-service kiosk (called PABLO in France, DIVA in Spain). Alternatively, present your smartphone to a customs officer who will validate them using an electronic gun or by manually entering the barcode numbers on his terminal.- Electronics (Belgium): go to the customs office and show your passport -> the customs officer will validate your electronic tax-free forms from his terminal (self-service kiosks are not yet in service in Belgium).- Customs stamp:: present your paper tax-free forms to an agent at one of the customs offices at the airport, train station or border crossing point.
France: +33 (0)1 78 90 04 42
Spain: +34 910 607 358
United Kingdom: +44 207 04 82 473
Belgium: +32 (0)2 880 59 12