ZappTax
23, rue JJ Rousseau
75001 PARIS
VAT not requiredZappTax company registration number sometimes requestedSIRET: 830.041.844 00010
ZappTax
Rue du Boulet, 42
1000 BRUSSELS
VAT 0670 776 774 (required)
ZappTax
Calle C. Bordiu, 35 1A 108
28003 MADRID
VAT N0173919B (required)
ZappTax
Old Station Road
LOUGHTON IG10 4PL
VAT not requiredIn the UK,- for store purchases < GBP 250, a simple "receipt with VAT details" is enough !- for online purchases, a ZappTax invoice is mandatory for all purchases !
- Request ZappTax invoices when you buy.
- Complete your profile on the app (address, passport upload, refund method…).
- Create your trip on the app, take pictures of your invoices and upload them on the app.Note - Pictures must:- Do not request tax-free forms in store (do not even mention you are requesting a ZappTax invoice for tax refund purposes -> it may confuse store staff).- Be of good quality (text must be clear and readable)- Show the 4 edges clearly visible- Show no angle (document must appear as “flat” and not sloping)
- We email you your tax-free form before your departure (or sooner if you ask for it).
- Print it before going to the airport/border.
- At the airport/border, get the form stamped by an agent or scanned at a kiosk before checking-in.
- Take photo of your stamped form (this step is not needed if you got your form scanned).Check country specific sections below for specific guidelines for each country (FR / BE / SP / UK).
- Get your refund within 24 hours.
Input the ZappTax invoice address in the “invoicing address” field when you order (we cannot accept simple "order confirmations" or invoices addressed to your own name).
Example 1: delivery in France of a purchase made on a French website -> no problem
Example 2: delivery in France of a purchase made on a UK website -> the UK e-merchant must be VAT registered in France (meaning his VAT number on the invoice must start with “FR”). This is the case for most e-merchants.
Country | Minimum |
---|---|
![]() |
€ 175 |
![]() |
€ 125 |
![]() |
no minimum |
![]() |
no minimum |
If you buy € 125 in one store and the next day € 75 in another store -> total is € 200 -> you can use ZappTax !
France,
Spain,
United Kingdom and
Belgium (we are working on adding more countries).
Any store, provided you get a ZappTax invoice.
Yes, provided you get a ZappTax invoice.
ZappTax
23, rue JJ Rousseau
75001 PARIS
VAT not requiredZappTax company registration number sometimes requestedSIRET: 830.041.844 00010
ZappTax
Rue du Boulet, 42
1000 BRUSSELS
VAT 0670 776 774 (required)
ZappTax
Calle C. Bordiu, 35 1A 108
28003 MADRID
VAT N0173919B (required)
ZappTax
Old Station Road
LOUGHTON IG10 4PL
VAT not requiredIn the UK,- for store purchases < GBP 250, a simple "receipt with VAT details" is enough !- for online purchases, a ZappTax invoice is mandatory for all purchases !
Send it as an attachment (no forward) to support@zapptax.com but make sure you send it using the email address you used to register to ZappTax.
Or
Send it as an attachment (no forward) by chat.
If you have no other option, take a snapshot of the invoice (on your phone) or take a picture of the invoice (through your computer screen).
- All 4 edges of the invoice are clearly visible.- We cannot accept "order confirmations" or invoices addressed to your own name.
- The quality of the picture allows for processing (all information must be clear and readable).
- The picture shows no angle (the document appears as “flat” and not sloping).
Fill the box yourself manually.
- Follow this procedure:- In most cases we will be able to process your refund.
- If possible, ask store staff to “stamp” the purchase receipt with the store stamp.
- Handwrite “Bought on behalf of ZappTax” (“Acheté au nom de ZappTax”) on the receipt.
- Handwrite your first name and last name.
- Date and sign the receipt.
- Take a picture of the annotated receipt.
- Identification of the store (name and address)
- Date
- Invoice number
- Description of each line item
- VAT rate for each line item (important for stores selling products with different rates such as grocery stores, pharmacies, FNAC…)
- VAT rate and total amount (per VAT rate)
- Identification of the buyer (ZappTax name and address)
- Hotel- We have different ideas on how to remove this pain point in the future!
- Printing facilities at airport
If you hold an EU passport, other evidence that you reside outside the EU (French citizens may be required to show their consular card since other proof of residency - work permit, residence permit… - may not always be accepted).- All the goods listed on your form (better if unused and in their original packaging)
- Electronic (France and Spain): find a self-serving kiosk (PABLO in France, DIVA in Spain) and present the bar code for scanning.- For hand luggage items, in some cases, you may be required (certain sensitive goods categories or high value items) or you may prefer (shorter queue, personal or expensive items) to have your form stamped after security. Keep in mind in that case that you need to carry the goods with you through security. And make sure beforehand there is an open Customs desk after security.
- Stamp: find a customs desk and present your documents to a customs officer.
France: +33 (0)1 78 90 04 42
Spain: +34 910 607 358
United Kingdom: +44 207 04 82 473
Belgium: +32 (0)2 880 59 12