Title: How to get a tax refund on your online purchases from Zalando?
Meta description: Shop on Zalando in France or Belgium and reclaim part of the VAT with Zapptax. Simple, quick, directly from the app.
Zalando tax refund: how to reclaim VAT on your purchases
Planning a Zalando shopping spree during your stay in France or Belgium? If you live outside the European Union, you can reclaim part of the VAT with Zapptax.
The key step happens at checkout: use the Zapptax address as your billing address. Then, all you need to do is retrieve your invoice, add it to the Zapptax app and have your tax-free form validated before leaving the European Union.
Do you also shop on other websites? Check out our guide to getting a tax refund on online purchases.
Zalando tax refund: the essentials
To successfully claim a tax refund on your Zalando purchases with Zapptax:
- have your purchases delivered to an address in France or Belgium;
- use the Zapptax address as your billing address before paying;
- download your Zalando invoice and add it to the Zapptax app;
- combine it with your other eligible purchases made in the same country if needed;
- generate your tax-free form and have it validated by Customs before leaving the EU.
How to get a tax refund on your Zalando purchases with Zapptax
Getting a tax refund on your Zalando purchases is very easy with Zapptax. Simply have your purchases delivered to an address in France or Belgium and remember to change the billing address before completing your payment.
When placing your order, add the Zapptax billing address before proceeding to payment
Step 1: Once you have selected your items, go to Go to bag.
Step 2: Confirm your shopping bag and click on Go to Checkout.
Step 3: Enter your delivery address. Then, in the Billing address section, click Edit and add a new address.
Your delivery address and billing address can be different. You can have your parcel delivered to your hotel, holiday rental, a friend or relative, or a pick-up point offered by Zalando, while using Zapptax as the billing address.
Step 4: Fill in the fields with the Zapptax address:
- In France: Zapptax - 23, rue Jean-Jacques Rousseau, 75001 Paris
- In Belgium: Zapptax - Rue du Boulet 42, 1000 Brussels - VAT number: 0670 776 774
Then click Save.
Now you're all set to claim your tax refund with Zapptax 🙂
What should you check before paying?
Before confirming your order, simply check:
- the Zapptax billing address;
- the delivery address and country;
- the amount of your order;
- the expected delivery date.
Your parcel must arrive early enough for you to collect it before departure and take the items with you outside the European Union.
How to find your invoice for your Zalando tax refund
Once your order has been placed, you will find your invoice in your Zalando account.
Step 1: Go to your account at the top right of the main page.
Then click on “Orders”.
Step 2: Select the relevant order and click View order.
Step 3: Click Download invoice.
That’s it! All you need to do now is add the invoice to the app.
Please note: the order confirmation does not replace the final invoice. For your Zalando tax refund, make sure the invoice includes the Zapptax details as well as the information related to your purchase. If your order results in several invoices, add them separately to the app.
How to add your invoice for your Zalando tax refund to Zapptax
Once you have downloaded the invoice, add it to the Zapptax app. The easiest option is to do this as soon as you receive it: this way, you avoid having to search for all your documents at the last minute and can quickly check that everything is in order.
With Zapptax, your Zalando purchase can also be combined with other eligible purchases made in the same country. This means you do not need to reach the minimum threshold with your Zalando order alone.
What is the minimum amount for a Zalando tax refund?
In France, your eligible purchases must reach a total of €100.01 including VAT to qualify for a tax refund. In Belgium, the threshold is €125.01 including VAT.
With Zapptax, you can combine all your purchases made in the same country to reach the threshold and increase your refund.
Your Zalando order can therefore be combined with a purchase made on Amazon, at Apple, or in a department store such as Galeries Lafayette.
And how much can you reclaim? It depends in particular on the total amount of your purchases and the VAT rate applied to the products. Zapptax refund rates are progressive: the higher the total amount of purchases combined in the same country, the more advantageous the refund rate can be.
To get an idea before even placing your order, use our VAT Refund Simulator.
How to complete your Zalando tax refund before leaving
Finished shopping and all your invoices have been accepted in Zapptax? All that remains is to generate your tax-free form from the app.
The final step takes place when you leave the European Union. If you are leaving from France, scan the barcode on your tax-free form at a PABLO kiosk. Do this before checking in your luggage, as Customs may ask you to present your purchases.
If you leave the European Union from a country other than the one where your tax-free form was issued, remember to print it before departure. Present the paper version at the Customs office at your final point of exit from the EU: a Customs officer will need to validate it manually with an official stamp. Then take a photo of the stamped form and add it to the Zapptax app.
Once your tax-free form has been validated by Customs, your VAT refund is paid according to the payment method you selected in the app.
Enjoy your Zalando tax refund with Zapptax
With Zapptax, easily reclaim VAT on your purchases in France and Belgium.
And if you make other purchases during your stay, simply add the invoices to the app: by combining purchases made in the same country, you can benefit from a more advantageous refund.
FAQ
Can I use a Zalando promo code and still claim a tax refund?
Yes. A discount or promo code does not prevent you from claiming a tax refund as long as the purchase remains eligible and you have a valid invoice. The amount taken into account is the amount shown on the invoice after the discount.
What should I do if I return an item after adding my invoice for my Zalando tax refund?
If you return all or part of your order, wait until the return has been processed before generating your tax-free form. If Zalando provides a credit note or corrected invoice, use the final document. If in doubt, contact Zapptax Support before completing your tax refund.
Can I pay for my Zalando order with PayPal and still claim a tax refund?
Yes, if PayPal is available for your order. The payment method is not what determines your eligibility for a tax refund: the most important thing is to obtain a valid invoice with the correct Zapptax details.
