Need help?

What is tax-free shopping?

Meet Zapptax!

How does Zapptax work?

What are the benefits for my customer?

Where can my customer find full details about how Zapptax works?

How does my customer know where to go and what to do at the airport or border?

How long does it take for my customer to get their refund?

Can my customer track their refund status?

I'm a retailer, what do I need to do?

In which countries can I offer tax-free shopping with Zapptax?

Which goods are eligible to tax-free shopping?

Can my customer get tax-free shopping from my e-commerce site?

Does my customer need to print their tax-free forms?

Does my customer need to spend at least €100 in my store in France to qualify for tax-free shopping?

Does my customer need to download the app for every store they shop in?

I’m part of a retail chain, and our group already uses a centralised tax-free operator. Can I still offer Zapptax to my customers?

How do I issue a Zapptax invoice?

My customer wants their name and address to appear on the invoice, is that possible?

I offer a loyalty program, how can I combine it with a Zapptax invoice?

What other types of proof of purchase are accepted?

What types of proof of purchase are not accepted?

I sell products with a warranty, does invoicing in Zapptax’s name affect my customer?

Which customers are eligible for tax-free shopping?

My customer is leaving the EU shortly after making their purchase, can Zapptax issue their tax-free form quickly?

Can you track the number of tax-free sales made in your store and follow the process steps?

What is the refund rate for my customer?

Are there any service fees for me as a retailer?

How can I let my customers know that I offer tax-free shopping?

What should I tell my customer if they have an issue with the app?

My customer doesn’t speak French and I’m having trouble explaining how tax-free shopping works, what can I do?

Does Zapptax offer any promotional programs?